Analysis of Islamic Organization Culture in Improving Work Ethic and Employee Loyalty at Sharia Bank

Abstract

Purpose: This study analyzes how the internalization of Islamic organizational culture—through AKHLAK values and the prophetic traits of shiddiq, amanah, tabligh, and fathonah—influences the enhancement of work ethic and employee  loyalty at PT Bank Syariah Indonesia, Jambi Branch. Methods: A descriptive qualitative approach was employed, using participatory observation and in-depth interviews with management and operational staff. Data were analyzed using an interactive model that included data reduction, data display, and conclusion drawing/verification. Findings: The study finds that the embodiment of shiddiq, amanah, tabligh, and fathonah within service standard operating procedures (SOPs) and internal coordination mechanisms serves as a determining factor in shaping employee professionalism. Transparency in financial reporting and an accountable oversight system are shown to be crucial in preventing internal conflict and fostering institutional trust, thereby strengthening employee loyalty. Implications: These findings highlight the strategic importance for Islamic banking practitioners and da'wah management to institutionalize work cultures grounded in religious values. Such value-based cultural reinforcement is essential to maintaining organizational stability, enhancing employee commitment, and strengthening competitiveness amid ongoing economic disruption.