Digital Islamic Management in Creating a Smart KUA: A Study at the Setiabudi KUA, South Jakarta
Keywords:
Digital Islamic Management, Smart KUA, smart governance, digital transformationAbstract
Purpose: This study examines the implementation of Digital Islamic Management at the Office of Religious Affairs (Kantor Urusan Agama) of Setiabudi, South Jakarta, focusing on digital administrative services, information and da'wah digitalization, implementation factors, and its contribution to the realization of a Smart KUA. Method: A qualitative descriptive approach was employed. Data were collected through observation, documentation, and semi-structured interviews with the Head of KUA Setiabudi and service officers. Data were analyzed through data reduction, data display, and conclusion drawing, supported by source triangulation. Findings: The findings show that KUA Setiabudi has integrated seven digital platforms with social media, an official website, and a Media Center to establish an interconnected religious service ecosystem. This integration improves service efficiency, transparency, accountability, public access to religious information, and institutional da'wah. However, implementation remains constrained by interinstitutional coordination, data quality, digital literacy, and infrastructure limitations. Implications: The findings provide recommendations for strengthening digital transformation through improved coordination, capacity building, infrastructure, and sustainable data governance to support the development of Smart KUA. Originality: This study proposes Digital Islamic Management as a governance framework integrating digital innovation with Islamic ethical values within religious public institutions.
Keywords: Digital Islamic Management; Smart KUA; smart governance; e-government; KUA; digital transformation.
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